Wavepals.com helps you confirming bookings with different service providers (e.g. surf camp), in different destinations around the world. We do not own or run any service providers (e.g. surf camp) ourselves.
If you cancel your booking up to 15 days before arrival, you get your deposit back (except July/August/September) minus a 25€ fee for administrative expenses. If cancellation is less than 15 days from arrival date or in the event of a no-show, the deposit fee is not refundable, you may instead use it for the period of one year for the same destination. The reamining balance to be paid to the final service provider (e.g. surf camp) may be claimed in full.
Your contract is with the final service provider (e.g. surf camp) and not with Wavepals.com, meaning:
The service provider (e.g. surf camp) is responsible to provide you with the contracted services. Wavepals.com is not responsible for any losses, damages, changes or other problems occurring before, during or after your stay/service. It works, and so far we have not had a single complain and in the highly unlikely event of a problem arising, our liability to you, if any, is limited to the deposit and the reservation fee you paid.